Feedback and support

Payclose is in beta, and what you tell us decides what gets fixed and built next. We read every message and reply by email.

Send feedback in the app

Send feedback is in the sidebar, under Settings. On a phone, open the menu first.

1. Pick Problem, Idea or Question.
2. Write your message.
3. For a problem, leave Attach technical details on: it helps us see what happened.
4. Select Send.

The reply comes by email, to the address you sign in with. If you close the panel before sending, your draft is still there when you open it again. You can send 10 messages a day.

What it attaches

With Attach technical details on, the message carries what’s listed under What is attached:

• This page: where you were in the app.
• Browser and system, and the Window size.
• App version.
• Last errors in this tab: up to five failed requests, each with its status and code, its time, its method and its path.

Errors carry the request and its code, never what you typed or what the page showed. The organization you’re in goes with every message. Turn the option off to send your words alone.

Email

When you can’t sign in, or you’d rather write, email hello@payclose.app. The sign-in page and the menu under your name show the same address.

What helps

• The payout’s label or the recipient’s name, and what you did just before.
• What you expected, and what the page said instead, word for word.
• For a transaction, its hash.